REAA and Consumer Info

Professionals’ offices and salespeople are all licensed under the Real Estate Agents Act 2008, and operate under the REAA Code of Professional Conduct and Client Care.   You can download and read the full code from the Real Estate Agent’s Authority website: www.reaa.govt.nz

We welcome your feedback whether offering a suggestion, observation, or expressing satisfaction or dissatisfaction with the service you have received from any of our agents, salespeople or property managers.

Our complaints procedure

If you have a complaint, we initially encourage direct discussion with the salesperson with whom you have been dealing or our office management.  You can place your feedback in writing using the forms below and forward it to the office and/or ourselves for follow-up and contact with you.

Download Complaints Form
Download General Feedback and Compliments Form

You can hand your feedback to any of our staff, forward it to your local office or to the address, fax number or email below.

You can also contact the Real Estate Agents Authority directly at any time in respect of a complaint.  Details of their complaints process and their contact details can be found on the Authority Website. 
 

We thank you for your communication and taking the time to make contact with us.
Kind Regards
The Management Team

Philip Kennard and Colin Lock
Kennard Real Estate Ltd
Phone: (03) 338 5924
Fax:  (03) 338 1480
Mobile: 0274 539 40
Email: colin@kre.co.nz